Marion County·IN Dept. of Insurance·Step-by-step guide
Homeowners in Indianapolis, Marion County face significant out-of-pocket costs when filing hail damage claims due to percentage-based deductibles. With a median home value of $207,000 and typical 2% deductibles, Indianapolis residents pay $4,140 before insurance coverage begins. Wind and hail deductibles in Indiana are commonly structured as either flat dollar amounts or percentage-based deductibles ranging from 1-2% of the home's insured value.
Know this before you call your insurer
Wind/hail deductibles are often percentage-based — not flat dollar amounts.
On a home insured for $207,000 with a 2% wind/hail deductible, you owe $4,140 before your insurer pays a dollar.
Step-by-step claim process
1
Document the damage immediately
Photograph every area of visible damage — roof surface, gutters, downspouts, AC condenser fins, window screens, and any soft metal flashing. Date-stamped photos establish the storm event for your insurer. Do not throw away damaged materials.
2
Do not sign anything yet
Storm chasers frequently knock on doors within 48 hours of a major hail event. Do not sign an Assignment of Benefits or any roofing contract before your insurance adjuster has inspected the property. Signing early can forfeit your right to negotiate.
3
Contact your insurance company
File your claim promptly — most policies require notification within a reasonable time after the event. Have your policy number, the approximate date of the storm, and your photo documentation ready.
4
Understand your wind/hail deductible
Many policies in hail-prone regions carry a separate wind/hail deductible — not a flat dollar amount, but a percentage of your dwelling coverage. On a home insured for $207,000 at 2%, your out-of-pocket deductible is $4,140 before your insurer pays anything. Check your declarations page for your specific percentage.
5
Get an independent inspection before the adjuster arrives
Schedule an inspection with a reputable local roofer before the insurance adjuster visits. Their assessment gives you an independent benchmark to compare against the adjuster's estimate. Most reputable contractors offer free post-storm inspections — confirm this before scheduling.
6
Understand ACV vs replacement cost value
An Actual Cash Value (ACV) policy depreciates your roof before paying out. A 15-year-old roof may be valued at 40–50 cents on the dollar. A Replacement Cost Value (RCV) policy pays the full replacement cost less your deductible. Check your policy type — it dramatically changes your out-of-pocket exposure.
7
Review the adjuster's estimate carefully
Insurance adjusters may miss code upgrade requirements, matching shingle provisions, or supplemental items like ice-and-water shield. Compare the adjuster estimate line by line against your independent contractor estimate. Discrepancies can often be resolved through supplementing.
8
Negotiate — you have the right to supplement
If your contractor's estimate is higher than the adjuster's, your contractor can submit a supplement to the insurance company. This is standard practice and not adversarial. Code upgrades, permit fees, and matching shingle requirements are commonly missed items.
9
Choose your contractor carefully
Indiana does not require state-level roofing contractor licenses, making verification especially important for Indianapolis homeowners. Municipal permit offices in Indianapolis may verify insurance certificates before issuing permits, and contractors with employees must carry workers' compensation insurance under Indiana Code § 22-3-2-5. Verify that contractors carry general liability insurance, workers' compensation coverage, maintain verifiable local business presence, and hold applicable local building permits.
10
Know your rights if a claim is denied
If your hail damage claim is denied or underpaid in Indianapolis, you have several options under Indiana law. The Indiana Department of Insurance accepts consumer complaints at https://www.in.gov/idoi/consumer-services/complaints and maintains enforcement records. For damage to residential roofs, Indiana Code § 34-11-2-7 provides a six-year statute of limitations, but most Indiana homeowner policies contractually shorten this period with suit limitation clauses of one to two years from the date of loss — the policy's deadline controls.
Ready to get an inspection?
Get a free inspection estimate from a local Indianapolis roofer
Indianapolis experiences high storm chaser activity and is a primary target for out-of-state roofing contractors after major hail events, with door-to-door solicitation expected within 24-48 hours of significant storms. Post-storm repair backlogs in Indianapolis typically extend 4-8 weeks due to high contractor demand. Any contractor offering to cover your deductible violates Indiana Code § 24-5-11-1 et seq. (the Home Improvement Contract Act), which prohibits contractors from paying or rebating insurance deductibles.
Storm chaser red flags
After major hail events, out-of-state contractors flood affected neighborhoods. Watch for these warning signs:
✕Offers to waive your deductible — this violates state law in most hail belt states and is prohibited under specific statutes in Illinois, Texas, Kansas, Oklahoma, Nebraska, Missouri, Colorado, Indiana, Minnesota, and South Dakota.
✕Pressures you to sign before the adjuster has visited
✕No local address or verifiable local business history
✕Door-to-door solicitation within 24–48 hours of a storm
✕Requests full payment upfront before work begins
✕Cannot provide proof of liability insurance and worker's comp
This guide is for general informational purposes only and does not constitute legal, insurance, or financial advice. Consult your policy documents and a licensed professional for guidance specific to your situation.